Shipping policy

This Shipping Policy explains where Petsera ships, how long order processing and delivery generally take, how much shipping costs, and what to do if a delivery problem occurs.

Shipping Summary

  • Shipping destination: United States.
  • Standard shipping cost: Free on all U.S. orders.
  • Minimum order: No minimum purchase is required for free standard shipping.
  • Order processing: 1–2 business days.
  • Estimated transit time: 7–12 business days after shipment.
  • Total estimated delivery time: 8–14 business days from order placement.

Where We Ship

Petsera currently ships to addresses within the United States. If checkout does not accept a shipping address, we are currently unable to deliver to that location.

Shipping Cost

Petsera provides free standard shipping on all orders delivered within the United States. There is no minimum order value for free standard shipping.

If an additional or faster delivery service becomes available, its cost will be displayed at checkout before payment. Customers are not charged a shipping fee that is not shown in the checkout order total.

Order Processing

Orders are generally processed within 1–2 business days. Business days are Monday through Friday and exclude U.S. public holidays.

After an order is placed, an order-confirmation email is sent to the email address provided at checkout. A shipping-confirmation email is sent after the order ships and includes tracking information when available.

Orders submitted during weekends or public holidays begin processing on the next business day. Processing may take longer during unusually busy periods, but any delay during processing can also extend the total delivery estimate.

Estimated Delivery Time

Estimated transit time is 7–12 business days after shipment. When combined with the 1–2 business-day processing period, the total estimated delivery time is 8–14 business days from the date the order is placed.

Delivery dates are estimates and are not guaranteed. Severe weather, public holidays, carrier disruptions, unusually high order volume, and incorrect or incomplete address information can cause delays.

Order Tracking

When tracking is available, it is sent to the email address used at checkout after the package ships. Tracking may take some time to show its first update after the carrier receives the package.

If tracking has not updated after a few business days, contact Petsera and include your order number.

Split Shipments

Products from the same order may be packed or fulfilled separately. Items may arrive on different dates and may have different tracking numbers. Petsera does not charge an additional standard shipping fee when an order is split into multiple packages.

Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address at checkout. Please check the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting the order.

If you notice an address error, contact us immediately. We will try to help, but we cannot guarantee an address change after processing or shipment has started.

Petsera cannot guarantee replacement or reimbursement when a package is delayed, returned, or delivered incorrectly because the customer submitted an incomplete or incorrect address.

Delayed or Possibly Lost Packages

If a package is beyond the total estimated delivery window, review the tracking information first. If tracking has not updated for several days or the package appears to be lost, contact Petsera with your order number. We will review the available shipment information and advise you on the next steps.

Packages Marked Delivered but Not Received

If tracking shows “Delivered” but the package cannot be found, please check:

  • The mailbox, front entrance, porch, garage, and other safe delivery areas.
  • A building reception desk, mailroom, or parcel locker.
  • Other household members or neighbors who may have accepted the package.
  • The delivery address shown in the order confirmation.

Contact the carrier and Petsera promptly if the package is still missing. The available resolution depends on the carrier's investigation and the circumstances of the delivery.

Damaged Packages or Products

If an item arrives damaged, defective, or incorrect, contact Petsera within 48 hours after delivery. Include:

  • Your order number.
  • A short description of the issue.
  • Clear photographs of the product.
  • Clear photographs of the outer packaging and shipping label.

Keep the item and packaging until the request has been reviewed. Approved damaged, defective, or incorrect-item resolutions are handled under our Return & Refund Policy.

Refused and Undeliverable Packages

If a package is refused or cannot be delivered because of an incorrect or incomplete address, any refund will be evaluated after the package is returned and received. Where permitted by law, costs charged because of the refusal or address problem may be deducted from the refund.

Contact Petsera

For questions about processing, shipping, tracking, or delivery, contact:

Petsera
Email: info@petsera.store
Phone: +1 857 219 3007
Customer-service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time