Terms of service

Effective Date: May 28, 2026

Welcome to Petsera. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. General

By using our website and placing an order, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement. These terms apply to all visitors, customers, and users of our site.

2. Products

We sell premium pet furniture and accessories including Lucidium Pet Pens, handcrafted Felt Cat Caves, replacement parts, and related accessories. We reserve the right to:

  • Modify or discontinue any product at any time without notice
  • Limit the quantity of any product available for purchase
  • Correct any errors in product descriptions or pricing

Product images are for illustrative purposes. Actual colors and dimensions may vary slightly due to screen settings and manufacturing tolerances.

3. Pricing & Orders

All prices are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of:

  • Pricing errors
  • Suspected fraudulent activity
  • Product unavailability

If your order is cancelled after payment, you will receive a full refund to your original payment method.

4. Shipping 

We charge a flat rate of $5.00 on all orders shipped within the contiguous United States. Delivery timelines are estimates and are not guaranteed. Please refer to our full Shipping Policy for details on processing times, transit times, and large item delivery.

5. Returns & Refunds

Returns are accepted within 30 days of delivery, subject to the conditions outlined in our Refund & Return Policy. We reserve the right to refuse returns that do not meet our eligibility criteria.

6. Accuracy of Information

We strive to ensure all product descriptions, pricing, and availability information on our website is accurate. However, errors may occasionally occur. We reserve the right to correct any inaccuracies and are not obligated to honor orders placed based on incorrect information.

7. Intellectual Property

All content on this website including product images, logos, text, and design is the property of Petsera and may not be copied, reproduced, or used without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Petsera shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the specific order in question.

9. Governing Law

These Terms of Service are governed by the laws of the State of New York, United States. Any disputes shall be resolved in the courts of New York.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.

Contact Us

  • Email: info@petsera.store
  • Phone: +1 8572193007
  • Address: 3726 Albany Post Rd, Hyde Park, New York 12538, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (GMT-5)
  • Email Cut-off Time: Emails received after 5:00 PM EST (GMT-5) will be responded to the next business day
  • Response Time: Within 1–2 business days