Terms of service
Last updated: July 27, 2026
These Terms of Service apply when you visit petsera.store, use our online store, or purchase a product from Petsera. In these Terms, “Petsera,” “we,” “us,” and “our” refer to the Petsera online store. “You” and “your” refer to the person using the website or placing an order.
By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or submit an order.
1. Our Online Store
Petsera is an online pet-supplies store serving customers in the United States. Our current product selection includes pet grooming, travel, and comfort products.
Our store is hosted by Shopify, which provides the ecommerce platform used to display products and process online orders. Purchases made through the store are transactions between you and Petsera, not Shopify.
2. Using the Website
You may use the website only for lawful personal shopping and informational purposes. You must provide accurate, current, and complete information when placing an order, creating an account, or contacting us.
You must not:
- Use the website for fraudulent, unlawful, or harmful activity.
- Submit false contact, billing, payment, or delivery information.
- Attempt to access another customer's account or information.
- Interfere with the website, checkout, security, or connected services.
- Upload malicious code, automated scraping tools, or harmful content.
- Use website content in a way that infringes another party's rights.
We may restrict access, cancel an affected order, or take other reasonable action when we identify misuse, attempted fraud, or activity that could harm customers, Petsera, or our service providers.
3. Product Information
We aim to present product titles, descriptions, photographs, variants, dimensions, materials, prices, and availability as accurately as possible. Product colors may appear slightly different because of lighting, photography, or screen settings.
Please review the complete product page before ordering. Product suitability can depend on your pet's species, size, weight, coat, health, and behavior. Measurements should be checked carefully, particularly when choosing a pet carrier.
Product information on our website is provided for general shopping purposes. It is not veterinary or medical advice. Stop using a product if it appears damaged or if your pet shows discomfort, and consult a qualified veterinarian when you have a health or safety concern.
4. Prices, Currency, and Availability
Prices are displayed in U.S. dollars (USD), unless checkout clearly states otherwise. The price, selected variant, availability, tax, and order total shown at checkout apply to your purchase.
Product prices and availability may change. Adding a product to the cart does not reserve it. If a product becomes unavailable after payment, we will contact you and refund the unavailable item to the original payment method.
We may correct an obvious pricing, description, or availability error. If an error affects an order you have already submitted, we may contact you for instructions or cancel the affected item and issue an appropriate refund.
5. Orders
An order confirmation acknowledges that we received your order; it does not guarantee acceptance or shipment. We may review an order before fulfilment.
We may decline or cancel an order when:
- A product or selected variant is unavailable.
- Payment cannot be authorized or verified.
- Order, billing, or shipping information is incomplete or inaccurate.
- We reasonably suspect fraud, unauthorized payment, or misuse.
- An obvious pricing or product-information error occurred.
If we cancel a paid order, the related amount will be returned to the original payment method.
6. Payments
Full payment is required at checkout. The payment methods currently available to you are displayed during checkout. Payments are processed by Shopify and third-party payment providers. Petsera does not store complete payment-card numbers on its own website systems.
You confirm that you are authorized to use the payment method submitted with the order and that the billing information is accurate. Your bank or payment provider may apply its own authorization, security, currency-conversion, or transaction rules.
More information is available in our Payment Policy.
7. Shipping and Delivery
Petsera currently ships within the United States. Standard shipping is free on U.S. orders. Orders are generally processed within 1–2 business days, followed by an estimated transit time of 2–3 business days. The total estimated delivery time is 3–5 business days.
Delivery times are estimates and can be affected by weekends, holidays, severe weather, carrier delays, high order volume, and incorrect or incomplete addresses. Products from one order may arrive separately and may have different tracking numbers.
You are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be changed. We cannot guarantee a change after processing or shipment has started.
Please read our Shipping Policy for tracking, delayed-package, damaged-package, and delivery information.
8. Returns, Refunds, and Cancellations
Eligible return requests must be made within 30 days beginning on the delivery date. Return authorization is required before an item is mailed. Customers pay return shipping for buyer-remorse returns. Petsera covers approved return shipping for verified damaged, defective, or incorrect items.
Approved refunds are issued to the original payment method within 10 business days after the return is received, inspected, and approved. A bank or payment provider may require additional time to post the credit.
Cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation after processing or shipment has started.
Complete eligibility requirements and instructions are available in our Return & Refund Policy.
9. Responsible Product Use
Read and follow all instructions, labels, sizing information, warnings, and care guidance supplied with a product. Supervise pets when appropriate, and keep damaged products or loose parts away from pets.
Airline acceptance of a pet carrier is not guaranteed. Each airline sets its own carrier dimensions and travel requirements. Customers must confirm those requirements directly with the airline before travel.
10. Website Content and Intellectual Property
The Petsera name, website layout, original text, graphics, logos, and other store content are owned by or licensed to Petsera and may be protected by applicable intellectual-property laws.
You may view and use the website for personal, non-commercial shopping. You may not copy, reproduce, republish, sell, or commercially exploit protected website content without permission from the applicable rights holder.
11. Customer Reviews and Submissions
If you submit a review, message, photograph, or other content, it must be truthful, relevant, lawful, and based on your own experience. It must not contain confidential information, malicious code, harassment, or content that infringes another party's rights.
We may decline or remove content that violates these requirements or is unrelated to the product or customer experience.
12. Third-Party Services and Links
Our website may use or link to services operated by Shopify, payment providers, shipping carriers, maps, social platforms, and other third parties. Those services may have their own terms and privacy practices. Petsera does not control third-party websites and is not responsible for their independent content or operation.
13. Service Availability
We work to keep the website available and accurate, but uninterrupted or error-free access cannot be guaranteed. We may maintain, update, restrict, or discontinue a website feature when reasonably necessary.
14. Privacy
Our collection and use of personal information are described in the Petsera Privacy Policy. Please review that policy before using the website or submitting personal information.
15. Changes to These Terms
We may update these Terms when our products, services, operating practices, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date. Changes apply after publication and do not alter rights or obligations that cannot lawfully be changed retroactively.
16. Contact Information
Questions about these Terms may be sent to:
Petsera
3726 Albany Post Rd
Hyde Park, New York 12538
United States
Email: info@petsera.store
Phone: +1 857 219 3007
Customer-service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time