Privacy policy

Effective Date: May 28, 2026

Petsera, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Personal Identification: Full name, email address, phone number, and shipping/billing address
  • Order Information: Products purchased, order history, and transaction details
  • Device & Usage Data: IP address, browser type, pages visited, and time spent on our site (collected automatically via cookies)
  • Communications: Any messages or inquiries you send us via email or contact forms

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and tracking information
  • Respond to your questions and customer service requests
  • Improve our website, products, and overall shopping experience
  • Send promotional emails or offers (only if you have opted in you can unsubscribe at any time)
  • Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

  • Shipping carriers to fulfill and deliver your orders
  • Service providers who assist in operating our website and business (e.g., email platforms, analytics tools) all bound by confidentiality agreements
  • Legal authorities if required by law or to protect our rights

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can choose to disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 5 years for accounting and legal compliance purposes.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our server.

However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

  • Email: info@petsera.store
  • Phone: +1 8572193007
  • Address: 3726 Albany Post Rd, Hyde Park, New York 12538, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (GMT-5)
  • Email Cut-off Time: Emails received after 5:00 PM EST (GMT-5) will be responded to the next business day
  • Response Time: Within 1–2 business days