About Petsera

Petsera, we believe your pets deserve the very best not just in care, but in the spaces they live, play, and rest in. We are a US-based premium pet furniture and accessories brand dedicated to creating products that are as beautiful as they are functional.

Our Story

Petsera was born out of a simple idea: pet products should complement your home, not clash with it. As pet owners ourselves, we were frustrated by the lack of stylish, high-quality options on the market. So we set out to build something better products that pet owners are proud to display and pets love to use.

Based in Hyde Park, New York, we design and curate every product with one goal in mind: to make life better for pets and the people who love them.

What We Offer

Our product lineup is built around two core categories:

• Lucidium Pet Pens: Our signature line of modular, clear acrylic pet enclosures. Available in multiple sizes and heights, these pens are designed for indoor use and built to last. Fully expandable with our range of wall panels, expansion kits, and replacement parts.
• Handcrafted Felt Cat Caves: Made from organic wool, our cat caves are handcrafted for comfort, warmth, and style. Available in a variety of colors and patterns to suit any home aesthetic.

We also carry a curated selection of accessories including modern acrylic pet feeders, replacement glass bowls, and all the parts you need to keep your Lucidium pen in perfect condition.

Our Commitment

We are committed to:

• Quality: Every product is carefully selected and tested to meet our high standards
• Safety: All materials are pet-safe, non-toxic, and designed with your pet’s wellbeing in mind
• Transparency: Clear pricing, honest policies, and straightforward communication
• Customer Care: We stand behind every product we sell and are always here to help

Why Petsera?

When you shop with Petsera, you’re not just buying a product you’re investing in your pet’s happiness and your home’s aesthetic. We offer flat-rate $5.00 shipping on all US orders, a 30 days return window, and a dedicated support team that responds within 1–2 business days.

Get in Touch

We’d love to hear from you whether you have a question, a suggestion, or just want to share a photo of your pet enjoying their Petsera products!

• Email: info@petsera.store
• Phone: +1 8572193007
• Address: 3726 Albany Post Rd, Hyde Park, New York 12538, United States
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (GMT-5)
• Email Cut-off Time: Emails received after 5:00 PM EST (GMT-5) will be responded to the next business day
• Response Time: Within 1–2 business days