Order Tracking
Track Your Order
Want to know where your order is? Use the tracking tool below to get real-time updates on your shipment.
How to Track Your Order
- Click the Track My Order button above
- Enter your order number or tracking number from your shipping confirmation email
- View real-time updates on your shipment status and estimated delivery
Estimated Delivery Timeline
| Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 business days (Monday – Friday) |
| Transit (Shipping) | 5–8 business days (Monday – Friday) |
| Total Estimated Delivery | 6–11 business days (Monday – Friday) |
Delivery estimates may vary during peak seasons or due to carrier delays beyond our control.
Order Processing Cut-off Time
- Orders placed before 5:00 PM EST (GMT-5) on a business day begin processing the same day
- Orders placed after 5:00 PM EST (GMT-5), on weekends, or on federal holidays begin processing the next business day
Haven’t Received a Tracking Email?
If you haven’t received a shipping confirmation email within 3 business days of placing your order, please check your spam/junk folder first. If it’s not there, contact us and we’ll look into it right away.
Order Delivered But Not Received?
- Check around your delivery location (porch, mailroom, neighbor)
- Wait 24 hours — carriers sometimes mark packages as delivered slightly early
- Contact us with your order number and we will investigate immediately
Contact Us
- Email: info@petsera.store
- Phone: +1 8572193007
- Address: 3726 Albany Post Rd, Hyde Park, New York 12538, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (GMT-5)
- Email Cut-off Time: Emails received after 5:00 PM EST (GMT-5) will be responded to the next business day
- Response Time: Within 1–2 business days